It is the customer’s duty to check the state and content of the shipment upon receipt of the goods. If one of the packages should present tampering, missings or even slight damages.
IT IS IMPORTANT TO AFFIX THE WORDS “SUBJECT TO” NEAR THE SIGNATURE FOR ACCEPTANCE OF GOODS.
This allows you to open a report to the courier and be entitled to a refund. In the absence of this wording, you can not start the process of verification by courier and therefore the impossibility of receiving a refund. Without this wording is not possible to issue a refund.
Orders are usually entrusted to the courier within 5 working days after receipt of payment unless otherwise specified within the product (in case of delay we will promptly inform you through the contact details left at the time of registration).
We inform our customers that if you want delivery by Christmas the order should be placed by December 16.
Shipping costs, where applicable, are inclusive of packaging, ticket custom if required and delivery.